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Permanent Full-Time Customer Service Agents

Permanent Full-Time Customer Service Agents

Contract type: Permanent
Location: Brisbane
Specialisation: Permanent
Date: 2022-01-07
Salary: $50 - $53,000 p.a. plus super
Reference: JO-2112-4619-5
Contact name: Kris Degraaf
Contact email: krisd@tacticall.com.au

Job description

  • Fantastic location in Milton
  • Permanent Full Time 
  • Great salary and benefits – ASAP start
Our client is a global travel company providing their customers amazing life experiences through a range of products.

They are already experiencing unprecedented demand and continue to develop innovative packages that lead their industry and deliver incredible value and to a wide range of clients.

A unique opportunity for a genuine customer service professional to join their team with a mix of service and admin tasks relating to cancellations of services.

What will you do?

  • Provide an outstanding service and offering excellent support (this is a pure service role)
  • Manage calls and emails from existing customers who are seeking support on travel cancellations
  • Handle and resolve problems and complaints in line with company guidelines to ensure an excellent customer experience 
  • Identifying alternate options to support the customer and business
  • Build relationships with suppliers and internal teams to work together to resolve issues and maximise the best outcomes for customers and the business
  • Maintain accurate records and notes on actions taken to resolve matters
  • Deliver balanced outcomes that result in customer loyalty and maintain their brand excellent reputation

What’s in it for you?

  • A great base salary plus superannuation and some amazing internal rewards including incredible 5 star luxury experiences
  • A fast paced environment in a dynamic industry
  • A stable international organisation offering amazing support and career development (including opportunities to work across the globe) 
  • A great team environment with a group of people who genuinely care for each other and their customers
  • Be a part of the resurgence of the travel industry 
  • A great Milton location close to all transport options
  • Shifts Monday to Friday ONLY mainly between 8am and 5pm. 
  • An ASAP start

What we are looking for?

  • Previous experience in a high volume service role, this might be collections, claims or general customer service
  • Exceptional listening skills and the ability to solve problems and think out of the box to reach outcomes
  • Someone with exceptional interpersonal and communication skills (inc. written) who can display genuine empathy for others
  • The ability to foster and leverage relationships with suppliers to achieve positive results
  • A strong approach to team work while still being able to work autonomously
  • A high degree of personal motivation, accountability and ownership
  • Excellent PC skills including intermediate Excel

How to apply?

We are looking for the right person to join this team and can offer an ASAP start

Click the apply link and attach an up to date resume. Reference JO-2112-4619. Please only apply through this channel so you can receive a fast acknowledgement of your application. 

You must have unlimited / unrestricted working rights in Australia to apply for this position.

For more opportunities visit www.tacticall.com.au or follow us on Facebook or LinkedIn




Consultant

Kris Degraaf

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