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About Us

With over 60 years combined experience in the industry, TactiCall is the call centre and administration support recruitment agency in Brisbane you can trust. Offering reliable solutions for candidates and employers, we assist those interested in a range of areas including call centre, customer service, sales and business support. We work across entry level call centre and administration through to Executive positions. TactiCall recruits for temporary, contract placements and permanent staff. Additionally, TactiCall provides rapid response solutions for contingency staffing in Brisbane and South East Queensland. TactiCall provides project specific call centre recruitment solutions throughout Australia.

Capability Statement

TactiCall has been at the forefront of Customer Experience, Contact Centre and Administration Support recruitment in the Australian market since 1998. We have a wealth of experience in high volume or single placement in various locations both city and remote.

We are the contact point for clients and candidates seeking advice and support in the delivery of customer experience, contact centre and administration recruitment services across all industries and role functions. Our clients benefit from our extensive industry and candidate market knowledge.

Our services

    • Permanent placement

    • Temporary / contract placements

    • Temp to perm placements

    • Modular / part process

    • Assessment centres

    • Recruitment process design

Our specialisations

Contact Centre and Customer Experience

Customer service consultants, sales consultants (inbound and outbound), retention specialists, team leaders, quality analysts/advisors, workforce planning, scripting, learning & development officers, CRM, reporting analysts, business analysts, telephony specialists, project management, operations managers, contact centre managers, executives, help desk, written correspondence officers, collections officers, lending officers, customer service advisors, case managers, account management, complaint management/customer relations, project managers, business intelligence analysts, customer service managers, executives.

Business support

Switchboard, reception, project managers, admin support / clerical officers, facilities officers, mail room, data entry operators, document management, claims officers, fulfilment officers, office managers

Social Media & Digital Communications

Social media command centre, social media representatives, webchat consultants and smart workers, digital communications professionals, content strategist, digital media manager, interactive media co-ordinators, multi-media communications specialist, online content co-ordinators, social media analysts.

Project & Event Response Staffing

Start-Ups, project management, mass staff mobilisation, remote workforces, managed workforces.

TactiCall Difference:

    • Experience and expertise

    • Tailored solutions

    • Robust assessment centre methodology

    • Quality focus

    • Timely service delivery

    • Dedicated team

Our corporate clients include:

    • DHL Express

    • Energy Queensland

    • Iron Mountain

    • Woolworths Group

    • Our public sector clients include:

    • Brisbane City Council

    • Smart Service Queensland (State Government)

    • Various State Government Departments

    • Queensland Building & Construction Commission

    • TAFE Queensland

    • Moreton City Council

    • CITEC