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Inbound Contact Centre Consultants

Inbound Contact Centre Consultants

Contract type: Temporary
Location: South Brisbane
Specialisation: Temporary
Date: 2021-10-16
Salary: $30 - $40 per hour, Benefits: $32.83/hr + Super
Reference: JO-2110-4563
Contact name: Kris Degraaf
Contact email: krisd@tacticall.com.au

Job description

  • Student Enrolments
  • South Brisbane
  • Commence from 9 November
Working as a Customer Service Consultant in the Contact Centre for this Vocational Education leader gives you the rare opportunity to assist people in making important decisions regarding their study options, which will ultimately impact their future. 

 
What will you do?

  • Inbound calls and email response about courses, enrolments processes and payments.
  • Proactively promote the organisation’s range of products and services to increase conversions.
  • Coordinate customer service requests and transactions in a contact centre environment, providing general information and professional advice ensuring customer needs are continuously met.
  • Identify new business opportunities through inbound and outbound channels for the organisation.
  • Achieve individual key performance indicators including adherence, data quality, convert opportunity and average handle time.


When will I do it? 

You will work Monday to Friday in a rotating roster between the hours of 8.00am and 8.00pm. You must be able to commit to every day of the assignment .  As a temporary employee you will be remunerated on an hourly rate of $32.83 per hour plus super. These roles are supporting a peak business period commencing for training from 9 November at South Brisbane. During training, hours will be 9.30am - 4.00pm or 5-6hrs/day, 25-30hrs/wk. Following training hours will ramp up to 36.25 - 38hrs per week with then some overtime requirements during the peak periods. Some weekend work during peak periods may be required. Multiple positions are available.

 
What will you bring to the role?

  • You will have a real passion for customer service and a genuine interest in helping people - this is not just a job but an opportunity to change lives.
  • You will have strong previous contact centre customer service experience.
  • Inbound sales experience is desirable
  • You will have a desire for learning and ongoing self-education.
  • You will enjoy working through problems and providing solutions.
  • You will be a strong team player, with the ability to work autonomously while providing individual phone service to members.
  • You will be able to pick up and use multiple systems on each call.
NB: These positions will work for an approximate duration through until mid February 2022 with the excetion of a compulsory Chistmas shutdown where there will be no work from close of business 17 December and returning approximately Tuesday 4 January 2022. You must be available every day of the assignment. No leave requests outside of the shutdown period will be considered during this peak business period. A compulsory criminal history check will be conducted for shortlisted candidates.


How do you apply?

If this sounds like you please click the apply link and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application. 

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and and Linkedin.

Consultant

Kris Degraaf

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