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Full-Time Permanent Customer Service Agents

Full-Time Permanent Customer Service Agents

Contract type: Permanent
Location: Brisbane
Specialisation: Permanent
Date: 2022-08-05
Salary: $55000 - $65000 per annum, Benefits: $58,456 + Super + Bonus + Benefits
Reference: JO-2207-4850
Contact name: Kris Degraaf
Contact email:

Job description

  • Brisbane CBD location close to public transport – Global Award Winner
  • Multiple permanent full-time positions
  • Customer Service at it's absolute BEST

Do you live and breathe customer service excellence?

Would you like to be part of a business that connects people across the globe?

Would you like to be part of a business that embraces diversity and offers development opportunities?

Then join our DHL Express family today!

The Company:

DHL is the global leader in Express, Transport and Logistics, operating in 220+ countries and territories worldwide. They are dedicated to CONNECTING PEOPLE, IMPROVING LIVES.

Due to continued growth we have multiple permanent full-time positions available within their customer service department, located in Brisbane City at George Street working 38 hours per week. 

The Position:

Customer Service Agents are responsible for taking and actioning inbound telephone calls, customer bookings and queries, tracking and tracing and providing excellent customer service to callers who are sending or receiving items all over the globe. You will also be offering additional services that will support the customer and enhance the customer experience. This is a strong service focused role where quality of customer interaction and WOWing the customer is the primary goal.

To be successful in the role we are seeking vibrant, energetic, and fun-loving people to join our team who possess the following attributes:
  • Previous Customer Service experience and a genuine passion for service excellence and a stable work background
  • Excellent telephone manner with strong verbal communication skills
  • Attention to detail
  • Fantastic problem solving skills
  • Sound computer skills
  • High levels of reliability and accountability
  • Can-Do attitude

Position Details:
  • Training - 5 weeks of paid classroom-based training combined with on-the-job coaching
  • Brisbane CBD location
  • Permanent: $58.456 p.a. + super + incentives
  • Possible incentives average $450 / month
  • Penalty Rates apply to evening and Weekend shifts
  • No leave is available for the first 3 months of employment
  • Training commences on 22 August 2022
  • 50% Work from Home after 3 months
  • Shift start time preferences considered.
  • Shift times do not rotate (consistent hours).
  • 8 hour shifts available between 6.00am - 8.00pm Mon-Fr. One weekend shift every 4 - 6 weeks on average.

Don’t wait – you will need to ACT NOW to get in on this awesome opportunity!

As these are Permanent, long term opportunities we will only be accepting applications from people who have unlimited working rights in Australia. We are unable to accept applications from people on student or working holiday visas.

At DHL Express, the safety of all their employees, visitors, contractors, customers and community is their highest priority. For this reason, DHL Express has a zero tolerance for drugs or alcohol at all of their workplaces and controlled sites. DHL Express have introduced random drug and alcohol testing across all of their workplaces and controlled sites and all staff are required to comply with this policy. Australian Federal Police Checks will also be conducted as part of this selection process.

How to apply:

Click Apply to submit your application and ensure you attach your resume. 

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Kris Degraaf

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