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Customer Support & Administration Officers

Customer Support & Administration Officers

Contract type: Temporary
Location: Mount Gravatt East
Specialisation: Temporary
Date: 2021-09-22
Salary: $35 - $40 per hour, Benefits: $37.41/hr + Super
Reference: JO-2109-4533-4
Contact name: Kris Degraaf
Contact email:

Job description

Working as a Customer Support Officer for this Vocational Education leader gives you the rare opportunity to assist people in making important decisions regarding their study options, which will ultimately impact their future.  You will also support commercial partnerships via managing internal and external customer relations and administration duties.

What will you do?

  • Inbound calls and email response about courses, enrolments processes and payments.
  • Coordinate and support students and business relationships.
  • Administrative support for the team
  • Coordinate customer service requests and transactions, providing general information and professional advice ensuring customer needs are continuously met.
  • Maintain internal and external relationships
When will I do it? 

There is one part-time (approx 20-25hrs/wk) and one full-time role available. Available for an immediate start. One to two weeks training. Duration will be through until approximately end December.  You will work Monday to Friday normal business hours.  As a temporary employee you will be remunerated on an hourly rate from $37.41 per hour plus super.

What will you bring to the role?
  • You will have a real passion for customer service and a genuine interest in helping people - this is not just a job but an opportunity to change lives.
  • You will have strong previous customer service experience.
  • You will have a desire for learning and ongoing self-education.
  • You will enjoy working through problems and providing solutions.
  • You will be a strong team player, with the ability to work autonomously while providing individual phone service to members.
  • You will be able to pick up and use multiple systems on each call.

How do you apply?

If this sounds like you please click the apply link and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application. 

Please be aware that due to training requirements and on the job support no leave will be granted during temporary assignment.

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Kris Degraaf

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