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Customer Service Officers (Contact Centre)

Customer Service Officers (Contact Centre)

Contract type: Temporary
Location: Brisbane
Specialisation: Temporary
Date: 2021-10-01
Salary: $34.15 / hr plus super
Reference: JO-2109-4544
Contact name: Mark Gallen
Contact email:

Job description

  • State Government Department
  • CBD Location - $34.15 / hr plus super
  • High volume internal support
Our client is a State Government Department that provides internal support to multiple Government Agencies and Departments on a range of matters including IT Help Desk and Payroll enquiries. 

What is on offer:

  • An initial 3 month temporary role commencing 1 November (after pre-screening checks)
  • An attractive hourly rate of $34.15 / hr plus 10% super
  • Shift hours between 8am and 5pm Monday to Friday
  • An amazing CBD location close to all public transport
  • Initial induction training and ongoing support
  • A great team environment with regular feedback and coaching
The role involves:

  • Providing exceptional customer service to both internal and external customers
  • Navigating multiple systems and platforms
  • Answer inbound calls relating to solving problems, provide information and to action work requests and complaints  
  • You will ask questions, log details for, provide resolutions and or escalate requests
  • Complaint Handling
  • Managing inbound calls in relation to front line IT or Payroll matters for staff
The successful candidate will have:

  • Proven customer service experience in a high volume phone and email environment
  • Ability to learn and navigate multiple systems
  • Great communication skills, both verbal and written
  • Exceptional interpersonal skills and be a great team player
  • Patience and resilience with a genuine desire to support customer
  • Fast and accurate typing and data entry skills
  • Ability to adapt to change
  • Complaint handling skills
  • Experience working to KPI’s
  • Previous exposure or a keen interest in IT or Payroll / HR maters is desirable but not essential
Please note this is a temporary opportunity that offers full time hours based in the Brisbane CBD. The operational hours are between 8.00 am to 5.00 pm, Monday to Friday and flexibility is required. Overtime or on call work may be required based on the needs of the department.

How to apply:

Act now, while these roles will commence on 1 November we will making offers by mid October to allow time for pre employment checks. Click the apply link and attach an up to date resume.

Applicants will be required to undertake prescreening assessments including a Federal Police Check

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Mark Gallen

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