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Customer Service Officers (Call Centre)

Customer Service Officers (Call Centre)

Contract type: Temporary
Location: Northgate
Specialisation: Temporary
Date: 2020-09-15
Salary: $31.47 / hr plus super
Reference: JO-2009-4286
Contact name: Mark Gallen
Contact email: markg@tacticall.com.au

Job description

  • State Government Statutory Authority
  • Northgate Location
  • Monday to Friday

Our client is a State Government Statutory Authority that administers a paid long service leave for eligible workers that work across multiple projects.  The roles available would benefit from experience with claims, superannuation or insurance.

The role involves:

  • Providing accurate and timely advice to customers
  • Monitor the employer return quarterly process
  • Interpret and communicate relevant legislation
  • Compliance advice for employers
  • Database records managements
  • Apply knowledge of process and procedure

The successful candidate will have:

  • Proven Customer Service and Contact Centre Experience
  • A customer centric approach
  • Ability to learn and navigate multiple systems
  • Previous experience in interpreting and applying legislation to customers scenarios
  • Great communication skills, both verbal and written
  • Complaint handling skills
  • Experience working to KPI’s
  • Experience in superannuation, claims and/or insurance would be beneficial

You will be rewarded with an hourly pay rate of $31.47/hr plus 9.5% super.

The role would be 36.25 – 37.5hrs/wk Monday to Friday based at Northgate. There are up to 6 positions available that would continue until February 2021 based on business needs and performance.

Apply now to be considered for this opportunity that will commence immediately. 

As these roles have long term prospects we will only accept applications from Australian Citizens and Permanent Residents and cannot accept applications from people on a working holiday visa.

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Consultant

Mark Gallen

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