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Customer Service Officer (Help Desk)

Customer Service Officer (Help Desk)

Contract type: Permanent
Location: Chermside
Specialisation: Permanent
Date: 2022-08-05
Salary: $32.69 / hr plus super
Reference: JO-2208-4864
Contact name: Mark Gallen
Contact email:

Job description

  • Genuine Temp to Perm (Full Time)
  • $32.69 / hr plus super
  • 29th August Start Date
  • North Brisbane location (Chermside)
Are you looking to work close to home in Brisbane’s north?

Are you passionate about exceptional customer service?

Our client is one of the major providers of software across a wide range of community services. They are now seeking to engage a customer service professional with exceptional analytical problem solving to provide customer support in child care software as part of their Contact Centre.

About the role:

Working in a service focused environment you will work to provide an exceptional service experience to customers who are looking for support on a range of technical issues as part of a level 1 help desk.

Main Responsibilities:

  • Inbound and outbound support calls
  • Taking ownership of problems from start through to achieve first call resolution
  • Compiling and responding to emails and support tickets
  • Work with the team collaboratively across the organisation
  • Analyse and solve client issues to a high standard in a timely manner
What you will bring to the role:

  • Strong customer service and communication skills and experience in a professional Contact Centre environment
  • A high attention to detail
  • Be a team player with the ability to work autonomously
  • Enthusiastic approach to problem solving and meeting client expectations
  • Experience in the child care sector (preferable)
  • Computer Literacy
What is on offer:

  • A great hourly rate of $32.69 p/hr plus super
  • The genuine opportunity to obtain permanent employment based on performance and business needs
  • A very attractive full time salary once permanent
  • Rotating rosters Monday to Friday between 7am and 7pm
  • A great office environment with access to secure car parking available
  • The opportunity to work close to home 
  • A stable and supportive work environment with a really great team

How do you apply?

Click the apply link and ensure you attach an up-to-date resume.

You must be a permanent resident or have unlimited working rights in Australia to apply for this position.

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Mark Gallen

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