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Customer Service Officer (Contact Centre)

Customer Service Officer (Contact Centre)

Contract type: Contract
Location: Queensland
Specialisation: Permanent
Date: 2024-06-21
Salary: $70,075 p.a. + super
Reference: JO-2406-5395
Contact name: Mark Gallen
Contact email:

Job description

Customer Service Officer (Contact Centre)

  • Monday to Friday only
  • WFH hybrid option on offer
  • $70,075 p.a. plus super and great benefits
  • Full Time – 12 month fixed term contract
The National Heavy Vehicle Regulator (NHVR) is Australia’s regulator for all heavy vehicles.

Their vision is to have, A safe, efficient, and productive heavy vehicle industry serving the needs of Australia, with a strong commitment to customer service.

The NHVR Contact Centre is located at their headquarters in the Gasworks precinct at Newstead.

Since establishing their Contact Centre their Customer Satisfaction Rating has risen to an outstanding 4.9 out of 5 and they continue to maintain this exceptional standard.

They have recently been finalists in The Auscontact Queensland Awards for the Customer organisation category and have been awarded the CSIA Customer Service Organisation of the Year - Government / Not-For-Profit Service Champion

Do you have what it takes to join this award winning team of service professionals?

What is on offer:

  • A fantastic team environment 
  • An attractive starting salary of $70,075 p.a plus super
  • Leave accrual benefits
  • Generous employee benefits focused on your well being
  • Full Time roles working between 7am and 5pm Monday to Friday (12month contract)
  • A pure service environment with a focus on quality outcomes and adding value
  • A great leadership team with a passion for their people and customers
  • The opportunity to have input into the operations to maintain best practice as we grow this fantastic team.
  • A comprehensive induction program and ongoing coaching.
About the role:

The position will see you proving exceptional service to all customers and stakeholder in an inbound service environment that will initially focus on phone calls and emails. You will work as part of a team dedicated to assisting customer with information. education, problem solving and proactively resolving complaints with a focus on first contact resolution wherever possible. This is a high volume environment working with legislation, policy and procedure with a strong focus on working with your customers to assist them in delivering a vital service for all Australians.


What you will bring to the role:

  • A genuine passion for exceptional customer service
  • Previous experience in a high volume customer contact role
  • Exceptional communication (written and oral) and interpersonal skills
  • The ability to adapt to change
  • High levels of motivation and a commitment to your own performance with the ability to receive and provide constructive feedback
  • Emotional intelligence and resilience
  • A great team player with the ability to build and maintain great relationships with internal and external stakeholders
  • A keen interest in transport, logistics and heavy vehicles is a distinct advantage 
  • Strong PC and system skills
We have a full time position available that will see you working 38 hours per week with rosters between 7am and 5pm, Monday to Friday. Initially this role will be on a 12 month fixed term contract with great long term potential. You will accrue personal and annual leave.

Induction training will be provided for 4 weeks in a blended environment where you will learn systems, processes and procedures. 

We are actively recruiting so act now to be part of an organisation that truly values their people and their customers.

It is a condition of employment that the successful applicant undertake an Australian Federal Police Criminal History Check prior to commencement.

How to apply:

To apply please click the apply link for this advertisement. Please ensure you attach an up to date resume for an acknowledgement of your application.

Applications will only be accepted via this link and not via email at this time. 

For any initial enquiries please contact the TactiCall team on 07 3831 6333 during office hours.

You must be a permanent resident to apply for this position.


Mark Gallen

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