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Customer Service Officer (Call Centre)

Customer Service Officer (Call Centre)

Contract type: Permanent
Location: Ormeau, Gold Coast, Queensland
Specialisation: Permanent
Date: 2021-09-03
Salary: $45000 - $50000 per annum
Reference: JO-2109-4522
Contact name: Mark Gallen
Contact email:

Job description

  • 6 month maternity leave contract
  • Full Time – Mon to Fri 8.00am to 4.00pm
  • Global brand

Our client is a global leader in household goods. With more than 400 million customers in over 130 countries they have a strong reputation for quality.

Their Customer Care Support Centre at Ormeau is seeking a full time staff member to work as part of their team on a 6 month contract to start ASAP.

About the role:

You will manage inbound calls and emails from our consumers and retailers in Australia and provide a high quality service that WOWS your customers. You will help with product information, problem solving and service requests as well as managing complaints and claims in a high volume multi-channel environment.

This full time role will work Monday to Friday between the hours of 8am and 4pm.

What we are looking for:

  • Previous experience in a high volume inbound Contact Centre environment
  • A passion for customer service and learning
  • Excellent personal motivation and a willingness to achieve results
  • The ability to trouble shoot issues and solve problems
  • A strong team player who is willing to work with a range of stakeholders with excellent relationship management skills 
  • An excellent attention to detail and ability to prioritise tasks and commitments
  • Strong PC and system skills
What is on offer:

  • A great 6 month contract with full time hours with a quality brand
  • An attractive base salary plus superannuation and accrued leave
  • A great team environment
  • The opportunity to wok close to home at their office in Ormeau
  • A role that offers a variety in products and requests
  • An immediate start is on offer for the right candidate
How to apply:

Click the apply link and attach an up to date resume. Reference JO-2109-4522

You must have unlimited working rights in Australia to apply for this position.

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Mark Gallen

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