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Customer Service Officer

Customer Service Officer

Contract type: Temporary
Location: Hervey Bay
Specialisation: Temporary
Date: 2021-01-10
Salary: $30 - $35 per hour, Benefits: $30.49/hr + Super
Reference: JO-2101-4358
Contact name: Kris Dowling
Contact email:

Job description

Working as a Customer Service Consultant for this Vocational Education leader gives you the rare opportunity to assist people in making important decisions regarding their study options, which will ultimately impact their future. 


What will you do?
  • Inbound calls and email response about courses, enrolments processes and payments.
  • Proactively promote the organisation’s range of products and services to increase conversions.
  • Coordinate customer service requests and transactions in a contact centre environment, providing general information and professional advice ensuring customer needs are continuously met.
  • Identify new business opportunities through inbound and outbound channels for the organisation.
  • Achieve individual key performance indicators including adherence, data quality, convert opportunity and average handle time.

When will I do it? 

You will work Monday to Friday in a rotating roster between the hours of 8.00am and 6.00pm. You must be able to commit to every day of the assignment .  As a temporary employee you will be remunerated on an hourly rate of $30.49 per hour plus super. These roles are supporting a peak business period and are available for an immediate start at the Hervey Bay Campus 36.25 - 38hrs/wk. Some overtime may be required during peak call times.

What will you bring to the role?

  • You will have a real passion for customer service and a genuine interest in helping people - this is not just a job but an opportunity to change lives.
  • You will have strong previous contact centre customer service experience.
  • Inbound sales experience is desirable
  • You will have a desire for learning and ongoing self-education.
  • You will enjoy working through problems and providing solutions.
  • You will be a strong team player, with the ability to work autonomously while providing individual phone service to members.
  • You will be able to pick up and use multiple systems on each call.
NB: These positions will work for an approximate duration through until early to mid March. You must be available every day of the assignment outside of these dates.

How do you apply?

If this sounds like you please click the apply link and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application. 

Please be aware that due to training requirements and on the job support no leave will be granted during temporary assignment.

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