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Customer Service Consultants

Customer Service Consultants

Contract type: Permanent
Location: Capalaba
Specialisation: Permanent
Date: 2021-11-12
Salary: $52 - $55,000 + super
Reference: JO-2109-4543-5
Contact name: Kris Degraaf
Contact email:

Job description

  • Brisbane Southern Suburbs (work close to home)
  • Permanent Full Time Role
  • Inbound service and sales focus
Our client has quickly built an incredible reputation for service excellence. This rapidly growing insurance industry company with a niche market and amazing support of local customers and partners in the home and contents lines. 

They have a culture of genuine care for their customer and partners. The formulae clearly works as they are experiencing significant growth as a result of high quality products and a genuine focus on assisting their customers when it counts.

What is on offer:

  • Permanent full time employment
  • A small professional but relaxed team environment
  • The opportunity to work close to home in Brisbane’s southern suburbs
  • A base salary of $52 - $55,000 p.a. plus superannuation 
  • The chance to work with an insurer who has the customer at the centre of everything 
  • Loads of growth opportunities
  • Full time hours Monday to Friday between 8.30am and 5.00pm
What you will do:

  • Deliver exceptional service to customers and stakeholders by identifying, responding to and satisfying their needs
  • Provide assistance on policy enquiries, sales, maintenance, online assistance and payments
  • Interpreting policy information to determine the best coverage
  • Maintaining quality outcomes
  • Support continuous improvement initiatives, and maintain your professional knowledge
  • Being the primary point of contact for all front line customer interactions. 
What you will bring the role:

  • An unwavering commitment to service excellence
  • Experience in an inbound high volume service and or sales environment
  • A genuine, caring interpersonal style with excellent communication and negotiation skills
  • Excellent relationship management skills with partners and in a small team environment
  • A commitment to quality interactions
  • Strong PC and systems skills
  • Be highly organised with a keen eye for detail
  • A mature approach to your work with high levels of self motivation and a commitment to performance
  • The willingness to embrace and contribute to a continuous improvement culture.

Don’t wait – this role has an immediate start. Apply now by clicking the link and attaching an up to date resumé.

You must be a permanent resident, Australian Citizen or have full unlimited working rights to apply. 

Applicants may undergo pre employment screening including a federal police check.

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Kris Degraaf

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