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Customer Service Agent

Customer Service Agent

Contract type: Temporary
Location: Brisbane, Brisbane, Queensland
Specialisation: Temporary
Date: 2021-09-03
Salary: $33.40 / hr plus 10% super
Reference: JO-2109-4524
Contact name: Mark Gallen
Contact email: markg@tacticall.com.au

Job description

  • CBD fringe location close to public transport – Global Award Winner
  • Multiple Temporary Positions
  • Customer Service at its absolute BEST

The Company:
Join this globally recognised employer of choice and has an enviable reputation for service excellence. They are dedicated to providing fast and reliable services that aim to exceed customer expectations. We have multiple temporary positions available within their frontline contact centre department, located in Brisbane City working up to 38 hours per week with opprtunities for overtime in our peak period.

The Position:
This role is a VERY high volume inbound customer service role with a strong focus on quality and customer experience.

Frontline Customer Service Agents are responsible for managing inbound calls for new bookings in addition to tracking and tracing shipments, among many other tasks. You will provide exceptional service to customers seeking your assistance with their freight enquiry. You will use problem solving skills and have a proactive determination to get successful outcomes for your customer to move their query to the next stage.

To be successful in the role we are seeking vibrant, energetic, and fun-loving people to join our team who possess the following attributes:

  • Previous Customer Service experience and a genuine passion for service excellence in a high volume environment
  • Excellent telephone manner with strong verbal communication skills
  • Attention to detail
  • Fantastic problem solving skills
  • Sound computer skills
  • High levels of reliability and accountability
  • Can-Do attitude
  • The ability to commit to the entire assignment and a strong desire to eventually move to permanent placement. 
Position Details:

  • Commence 20 September
  • $33.40/hr + Super
  • Duration for 3 months+ with possibility of extension and permanent employment based on performance and business needs.
  • Brisbane CBD location close to all public transport
  • Hours anywhere between 6.00am - 8.00pm Monday to Friday
  • Initial training up to 2 weeks with ongoing upskilling
Applicants will be required to undertake a federal police check and additional pre placement screening.

Don’t wait – you will need to ACT NOW to get in on this awesome opportunity!

How to apply:

Click Apply to submit your application and ensure you attach your up to date resume. 

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and Linkedin.

Consultant

Mark Gallen

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