Job description
- 2-year fixed term contract (strong view to become permanent)
- Strong 14.75% super | Career advancement
- WFH Hybrid Opportunities | Ongoing training & development
- 21st October start date
- Newstead | Brisbane city fringe location
Are you are looking for a rewarding customer service career within a reputable government owned corporation? Energy Queensland are offering challenging and rewarding customer service roles in a collaborative and diverse Contact Centre.
You'll join our award-winning team dedicated to prioritising mental health and creating a safe work environment.
As a Customer Operations Officer you will deliver quality customer service to customers and stakeholders across Queensland. A core element of our distribution business is keeping the lights on for the community. During our great Australian summer & storm season, the effect that these weather events can have on the electricity network can be devastating and this is when our customers lean on us the most.
To assist the team during the Storm Season, your daily activities will be managing a variety of basic and complex customer enquiries in our Contact Centre over the phone and via other multi-channel communication methods of chat. This role will expand your knowledge of EQL distribution business and connect you with diverse stakeholders. Therefore, you will need to have the ability to read and understand legislative and regulatory script in conjunction with the ability to follow written processes to compete service orders to ensure our program of works is met. Delivering an efficient and quality customer service is critical to the role, as well as ensuring performance targets are achieved.
We are actively seeking top talent to work in a challenging and rewarding customer service space with opportunities for training, growth and progression within the contact centre.
To be a part of their team, youll need:
- Strong problem solving skills and resilience
- Strong history in written communications skills
- Strong attention to detail
- Excellent communication skills
- Must have experience in a Contact Centre
- Positive approach to a constantly changing environment
- Strong attention to detail and the ability to plan and organise your work to meet goals and service level expectations
- Capability to use multiple systems and processes as part of your day-to-day role
- Initiative, drive and commitment to delivering the very best service every day
- Genuine Solutions focused
- High levels of accountability and resilience
- Above all an exceptional customer focus and strong interpersonal and negotiation skills are essential
- A strong understanding of the importance of a safety-first philosophy when undertaking all tasks
Benefits:
The remuneration for your new role is between $80k - $114k plus 14.75% super for a 9-day fortnight and between $93k - $132k plus 14.75% super for a 10-day fortnight. The level of payment will be subject to an assessment of the successful applicants knowledge, skills and competencies that are required in this position. Conditions of employment are in accordance with the Energy Queensland Union Collective Agreement 2024.
- Accruing personal and annual leave
- Genuine growth and career pathways with structured succession planning
- Ongoing development and upskilling opportunities.
- Government Owned Corporation
- Training and development throughout employment
- Rewarding and challenging customer service
The Contact Centre is located in Newstead; core business hours are 7:00am to 6:00pm Monday to Friday. Flexibility required to work additional paid on call shifts. Individual rosters will rotate within these hours.
The start date is Monday 21st October, and the positions will be a 2-year fixed term contract.
We want the best and recognise the need to provide 2 weeks notice periods for the best of the best!
Please click the apply button and ensure you attach an up-to-date resume and complete all contact details, including your email address, for a prompt acknowledgement of your application. Reference 5111
Applications will only be accepted through the apply link and not by email at this time. We do not require a cover letter; simply click apply and attach your up-to-date resume.
You must be an Australian Citizen or permanent resident with unlimited working rights to apply.
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