Job description
- Brisbane City Fringe
- Fixed Term Contract - 2 years with a strong view to permanent
- 1st July - Can accommodate 3 weeks’ notice
- WFH Hybrid opportunities
- $83,911 p.a. starting salary plus 12.75%
Working as a Customer Asset Officer, you’ll be responsible for the management of defects identified at a customer premises through strong customer engagement activities, including a range of customer contact channels, conflict resolution, persuasive conversations and other administrative tasks.
You’re expected to demonstrate a high level of flexibility and perform end-to-end Customer Engagement functions. Data cleansing activities in various systems will also be required to ensure a high-quality record of customer information and defect details.
You’ll actively identify improvement opportunities and suggest workable solutions to improve the overall efficiency and functionality of Energy Queensland processes. As well as use effective communication, teamwork, and customer service to ensure business requirements are achieved.
We are actively seeking top talent to work in a challenging and rewarding customer service space with opportunities for training, growth, and progression.
To be a part of their team, you’ll need:
- The ability to develop and maintain professional customer relationships and effectively manage customer conflict to achieve quality outcomes.
- You have experience working with sensitive information and hold yourself accountable in maintaining confidential information in a discreet and professional manner.
- You thrive working in a fast-paced environment and you’re well known for your ability to manage and prioritise multiple requests effectively and consistently.
- Additionally, you hold a Certificate IV in Customer Contact, Business, Management, or you have demonstrated experience working in a fast-paced environment handling multi-channel communication platforms.
- You are available for ad hoc overtime and have the ability to participate on a standby roster to support business continuity, including during storm season and large-scale disasters.
- Most importantly, you will strongly align with our values: We’re Safe – We Belong – We Grow - We Deliver.
- A commencement salary of $83,911 p.a. + 12.75% super
- Accrued personal and annual leave
- Genuine growth and career pathways with structured succession planning
- Ongoing development/ Significant upskilling opportunities
- Career progression opportunities in a in a Government Owned Corporation
- Training and development throughout employment
- Rewarding and challenging customer service
- Work in a supportive environment
*Newly attained skills/knowledge will be met with incremental salary increases that can reach up to $110k*
The position is located in Brisbane; core business hours are 7:00am to 6:00pm Monday to Friday. You will work 40 hours per week and must have the flexibility to work additional paid ‘on-call’ shifts. Individual rosters will rotate within these hours.
The start date is Monday, 1st July 2024, and the positions will be on a 2-year fixed-term contract. The Brisbane site is located at Newstead in the amazing Gasworks precinct, close to several public transport options,.
We want the best and recognise the need to provide 3 weeks’ notice periods for the best of the best!
Please click the apply button and ensure you attach an up-to-date resume and complete all contact details, including your email address, for a prompt acknowledgement of your application. Reference JO-2404-5336
Applications will only be accepted through the apply link and not by email at this time. We do not require a cover letter; simply click apply and attach your up-to-date resume.
You must be an Australian Citizen or permanent resident with unlimited working rights to apply.
For more positions, visit www.tacticall.com.au, where you can also stay in touch with new jobs by liking us on Facebook and following us on Linked in.
