Job description
- Brisbane CBD
- Perm Full Time $90 - $100k + super
- Rare opportunity for an experienced Team Lead to run their own Centre
Our client is an iconic Queensland based Health Retreat who are taking their guest experience to the next level with the establishment of a new Contact Centre operation in the Brisbane CBD.
Here's a unique chance for an experienced Contact Centre team leader. You'll be able to establish your own team, supporting one of the most respected names in wellbeing tourism.
About the role:
The role will see you taking a pivotal role in the establishment of a new Contact Centre operations, refining and creating processes and procedures, as well as leading, developing and coaching your brand-new team.
You will be responsible for individual and centre performance with a focus on service excellence. Your team will take inbound enquiries and reservations, follow up on online enquiries, and make outbound calls to ensure that confirmed guests have a tailored experience.
Leading a team of 6 front-line staff, you will ensure quality staff development and service delivery. You will take responsibility for all operational functions as the Contact Centre expert under the guidance of an amazing Managing Director and the support of the retreat's onsite team of experts. You will review and report on operational and individual performance with a strong focus on continuous improvement in operations and the guest experience.
What is on offer:
As well as the opportunity to make a defining career move to leading your own centre, the role offers:
- An attractive base salary between $90 and $100,000 p.a. plus super with extra incentives and a strong potential
- A supportive MD and broader operational team
- A fantastic location in Brisbanes CBD
- The opportunity to influence guest experience and make an incredible impact on their well-being
- An induction experience like no other!
- The chance to work with a highly regarded brand in their industry, internationally.
What you bring to the role:
- You are ready to take the next step to oversee your own Centre
- A strong understanding of all aspects of Contact Centre operations
- A commercial focus while maintaining an exceptional customer experience
- Well-develop leadership skills with a passion for developing people and achieving results
- The ability to analyse data, processes and trends to drive continuous improvement
- An understanding of contact centre technology and operational effectiveness
- The ability to build exceptional relationships with internal and external stakeholders.
- An interest in wellness of all kinds
How to apply:
The role offers an ASAP start while focussing on ensuring the best candidate is engaged by our client.
Click the apply link and attach your up-to-date resume.
You must have unlimited working rights or be an Australian Permanent Resident to apply for the role.
For more opportunities, visit www.tacticall.com.au or follow us on Facebook or Linked In.