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Contact Centre Manager (Operations)

Contact Centre Manager (Operations)

Contract type: Permanent
Location: Brisbane
Specialisation: Permanent
Date: 2024-06-07
Salary: $180,000 p.a. + super
Reference: JO-2406-5389
Contact name: Mark Gallen
Contact email:

Job description

  • Opportunity to manage your own Centre
  • Fantastic Brisbane CBD Office 
  • $180,000 p.a. + super
Our client is a global, publicly listed organisation driving considerable change in their industry. With a genuine passion for putting people first, we are actively recruiting for a new Contact Centre Manager to lead their national operations from their Brisbane CBD site.

This hands-on role will see you efficiently leading daily operations functions, including staff management and development, while ensuring adherence to company policies, compliance with industry regulations, and achieving performance targets. 

We are seeking an experienced Contact Centre Manager with exceptional leadership, strategic planning, and a strong focus on operational efficiency.

What you will bring to the role:

  • Previous experience in an Operations / Contact Centre Manager role in an outbound service focussed environment
  • Strong people leadership skills, including the ability to develop front-line staff and leaders
  • Exceptional relationship management skills with a wide range of internal and external stakeholders
  • High-level analytical skills with well-developed numerical reasoning skills and the ability to develop, interpret and deliver a range of performance reporting
  • A well-rounded understanding of Contact Centre operations, including workforce planning, learning and development and associated technology (e.g. diallers and CRM).
  • A focus on continuous improvement, quality and compliance
  • The ability to build and grow high-performing teams
What is on offer

  • The opportunity to lead the national operations of a global company
  • A base salary of $180,000 p.a. plus super
  • A supportive executive leadership team
  • The chance to join an organisation with a genuine service focus who are leading the way in making meaningful change in their industry
  • A great culture that puts people first
How to apply

Click the apply link and attach an up-to-date resume.

You must be an Australian Citizen or Permanent resident with unlimited working rights to apply. Several probity checks will be undertaken prior to appointment.

If you have any questions before applying, please contact Mark Gallen on 07 3831 6333 during office hours for a confidential discussion.

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Mark Gallen

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