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Consent Officers (Access) – Multiple Roles

Consent Officers (Access) – Multiple Roles

Contract type: Permanent
Location: Brisbane
Specialisation: Permanent
Date: 2021-10-01
Salary: $68,900 p.a. + super
Reference: JO-2109-4538-3
Contact name: Mark Gallen
Contact email:

Job description

  • Fixed term contract, full time 
  • Fantastic offices and culture – Brisbane City Fringe
  • $68,900 p.a. + super (great benefits inc. accrued paid leave)
About our client
Our client and a National Statutory Authority with a strong customer focus and commitment to safety and efficiency for all stakeholders. They work with their clients, industry partners and across multiple jurisdictions to minimise compliance burdens, reduce duplication and inconsistencies and provide leadership that drives sustainable improvement to safety, productivity, and efficiency outcomes. 

About the role
Working in the Access team you will work with customers and stakeholders from across Australia in the delivery of an efficient and accurate permit application and consent process ensuring an exceptional service is delivered while maintaining safety and compliance measures.

The role will see you:

  • Managing applications from clients for consent, in line with regulatory requirements and standards
  • Working to resolve more complex applications from the front line and identifying solutions
  • Build and maintain effective relationships with all stakeholders including the delivery of an exceptional service via phone and in writing
  • Maintain confidentiality and ensure information is managed in accordance with relevant legislation and corporate policy requirements
  • Supporting clients with the developed and adaptation of plans to ensure safety and efficiency.
What is on offer:

  • Fixed term contract up to June 2022
  • Genuine career opportunities within the organisation and this team
  • Full Time hours (38 hour per week) 
  • A pro rata annual salary of $68,900 + 10% superannuation
  • As a fixed term contract, you will also accrue pro rata annual and personal leave
  • A fantastic team environment and culture where they live and breathe their core values
  • Great location in the Gasworks precinct at Newstead close to public transport options.
The team operate Monday to Friday between 7am and 5pm so availability within these hours is essential with rosters set in advance.

What you bring to the role:

  • A strong commitment to quality customer service delivery 
  • Exceptional problem solving, spatial and numerical reasoning skills as well as a strong attention to detail
  • A fast learner you can apply sound judgment and decision making to, sometimes, complex matters
  • High levels of organisational skills and case management
  • Excellent interpersonal skills and the ability to build great internal and external relationships
  • A strong desire to learn and a consistent and reliable approach to your work
  • The ability to adapt to change in a fast paced environment
  • A great team player with a willingness to achieve results as an individual and as part of a team
  • Great verbal and written communication skills 
  • The ability to work within complex legislation and policies with a focus on safety and compliance
How to apply:

To apply please click the apply link for this advertisement. Please ensure you attach an up to date resume for an acknowledgement of your application. Job reference JO-2109-4538

Applications will only be accepted via this link and not via email at this time. 

It is a condition of employment that applicants undertake an Australian Federal Police Criminal History Check prior to commencement.

You must be a permanent resident to apply for this position.

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Mark Gallen

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