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Collections Officers (Service Officer)

Collections Officers (Service Officer)

Contract type: Temporary
Location: Brisbane
Specialisation: Temporary
Date: 2024-02-02
Salary: $44.49/hr plus super
Reference: JO-2402-5289
Contact name: Mark Gallen
Contact email:

Job description

  • Brisbane CBD – Full-Time Temp
  • Great hourly rate
  • Positive, Customer Focussed Team Culture

Our client, a State Government department, is actively seeking customer-focused collections staff to join their team for an initial 3-month term. The team is responsible for engaging with members of the public and businesses to ensure that outstanding debts are effectively resolved through full payment or the management of a structured payment plan within legislative guidelines.

This front-line service role will see you working in a structured environment, managing inbound calls and making outbound follow-up calls with a strong goal orientation balanced with a service focus.

What is on offer:

  • An hourly rate of $44.49/hr plus super
  • Full-Time Hours, Monday to Friday between 8am and 5.30pm
  • A great new office in the Brisbane CBD
  • A supportive team and leadership who genuinely want you to succeed
  • An initial 3-month assignment with a view to extending prospects for permanent or contract placement
  • The opportunity to work with a State Government department.
What you bring to the role:

  • You will have previous experience in a professional collections role
  • Experience in working in a high-volume environment
  • Strong results focus and a customer-centric approach to achieving outcomes
  • Excellent interpersonal and negotiation skills
  • The ability to apply sound decision-making in a legislative environment
  • A great team player with an ability to build relationships with a range of stakeholders
  • A commitment to the full assignment
  • A flexible attitude and ability to adapt to an environment of regular change
  • An exceptional attention to detail, solid planning skills and a high level of resilience.

Please note that successful applicants will be required to complete a federal police check.

As these roles may have long-term prospects unfortunately we will not be in a position to accept applications from people on a working holiday visa.

How to apply:

Apply by clicking the Apply link and attach an up-to-date resume. We do not require a cover letter, so please ensure your resume addresses the requirements above.

Applications will not be accepted via email at this time.

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Mark Gallen

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