Banner Default Image

Client Service Officers - Contact Centre

Client Service Officers - Contact Centre

Contract type: Temporary
Location: Acacia Ridge
Specialisation: Temporary
Date: 2021-04-23
Salary: $30 - $40 per hour, Benefits: $36.50/hr + Super
Reference: JO-2104-4430
Contact name: Kris Dowling
Contact email: krisd@tacticall.com.au

Job description

  • Full Time Temp - Acacia Ridge
  • Vocational Education
  • Inbound Service
Our client, a vocational education leader is seeking customer service professionals to work in their Trade Specialist sector. As a Client Service Officer you will be a key member of the Client Services Team providing excellent client service and support to both internal and external clients through a variety of communication channels. These positions are located on the Southside of Brisbane.


Key Responsibilities:
  • Providing high level customer service
  • Handle complex customer enquiries and conflict resolution
  • Assisting over a range communication channels - predominantly call centre but email and web chat 
  • Accurately and promptly process enrolments, enquiries and payments 
  • Ad hoc administration duties 
  • identify and convert potential clients via inbound calls 

Successful Candidates will have:
  • Previous high volume customer service experience
  • Contact Centre experience is a distinct advantage
  • High Level communication skills
  • Ability to navigate multiple systems
  • Ability to learn large amounts of information quickly. 

These positions are temporary casual opportunities available to commence Tuesday 4 May for training. The roles are initially until end May with strong likelihood of extension based on business needs and performance. 

This position is remunerated at $36.50/hr + super working approximately 36.25 - 38hrs per week.

Please be aware that a pre-employment criminal history check and medical checks may be undertaken.

For more positions like this visit our website at www.tacticall.com.au where you can also stay in touch with new jobs by liking us on Facebook and following us on twitter and Linkedin.

Consultant

Kris Degraaf

Get similar jobs by email

By submitting your details you agree to our T&Cs