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Call Centre Supervisor

Call Centre Supervisor

Contract type: Permanent
Location: Milton, Brisbane, Queensland
Specialisation: Permanent
Date: 2021-07-29
Salary: $65000 - $75000 per annum
Reference: JO-2107-4497
Contact name: Mark Gallen
Contact email:

Job description

  • 100+ seat Centre – 7 day operation

  • City Fringe

  • Great variety in tasks and projects

Our client is proudly Australian owned and a national leader in their field. Offering a wide range of services to a diverse client base they are open to new ideas, to change and to risk, and in this context, they partner with clients to problem solve and innovate.

As a result of growth and the opportunity to enhance their existing operations they are now seeking an experienced Call Centre Supervisor to join their established team.

What you will be doing:

  • Leading a team of frontline and senior operators to achieve outcomes

  • Maximising work schedules to ensure the productivity on each campaign / project within timeframes and budget

  • Ensuring the quality of data and client interactions 

  • Coaching and developing your direct reports

  • Leading a culture of support and achievement

  • Providing training and ongoing support for various projects

  • Develop processes and procedures for new projects in line with service level agreements

  • Working closely with clients and stakeholders to ensure quality service delivery

When will you do it:

This role can offer great work life balance as our client operates between 1pm and 9pm Monday to Friday and 9am to 5.30pm weekends. Located in a great precinct on the City Fringe you will work full time hours 5 days per week to ensure you can engage with your team who work a variety of shifts. 

What you will bring to the role:

  • Previous supervisory experience in a service or outbound environment (high volume phone based)

  • The ability to coach and develop a diverse team

  • Strong planning and organising skills to co-ordinate the work of your team and your own tasks

  • Exceptional relationship management and presentation skills

  • Experience in developing and contributing to continuous improvement processes

  • The ability to work as an effective member of the leadership team

  • The skills to foster an engaged culture balancing reward with achievement

  • The ability to monitor quantitative and qualitative performance and behaviors

What is on offer:

  • The opportunity to work with a leader in their field

  • An attractive salary 

  • A great team environment

  • The opportunity to develop other leaders 

  • Fantastic variety with a range of projects and tasks outside of traditional Call Centre leadership roles.

How to apply:

Click the apply link and attach an up to date resume

You must be a permanent resident, Australian citizen or have unlimited ongoing working rights to apply.

Successful applicants will be required to complete an Australian Federal Police Check.

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Mark Gallen

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