Job description
100+ seat Centre – 7 day operation
City Fringe
Great variety in tasks and projects
Our client is proudly Australian owned and a national leader in their field. Offering a wide range of services to a diverse client base they are open to new ideas, to change and to risk, and in this context, they partner with clients to problem solve and innovate.
As a result of growth and the opportunity to enhance their existing operations they are now seeking an experienced Call Centre Supervisor to join their established team.
What you will be doing:
Leading a team of frontline and senior operators to achieve outcomes
Maximising work schedules to ensure the productivity on each campaign / project within timeframes and budget
Ensuring the quality of data and client interactions
Coaching and developing your direct reports
Leading a culture of support and achievement
Providing training and ongoing support for various projects
Develop processes and procedures for new projects in line with service level agreements
Working closely with clients and stakeholders to ensure quality service delivery
When will you do it:
This role can offer great work life balance as our client operates between 1pm and 9pm Monday to Friday and 9am to 5.30pm weekends. Located in a great precinct on the City Fringe you will work full time hours 5 days per week to ensure you can engage with your team who work a variety of shifts.
What you will bring to the role:
Previous supervisory experience in a service or outbound environment (high volume phone based)
The ability to coach and develop a diverse team
Strong planning and organising skills to co-ordinate the work of your team and your own tasks
Exceptional relationship management and presentation skills
Experience in developing and contributing to continuous improvement processes
The ability to work as an effective member of the leadership team
The skills to foster an engaged culture balancing reward with achievement
The ability to monitor quantitative and qualitative performance and behaviors
What is on offer:
The opportunity to work with a leader in their field
An attractive salary
A great team environment
The opportunity to develop other leaders
Fantastic variety with a range of projects and tasks outside of traditional Call Centre leadership roles.
How to apply:
Click the apply link and attach an up to date resume
You must be a permanent resident, Australian citizen or have unlimited ongoing working rights to apply.
Successful applicants will be required to complete an Australian Federal Police Check.
For more opportunities visit www.tacticall.com.au , like us on Facebook or follow us on LinkedIn.
