100+ seat Centre
Newly created role
Our client is proudly Australian owned and a national leader in their field. Offering a wide range of services to a diverse client base they are open to new ideas, to change and to risk, and in this context, they partner with clients to problem solve and innovate.
As they continue to grow their Call Centre, they now require an experienced Centre Manager to join their leadership team to provide direction and support to the frontline teams and operations.
What you will be doing:
Overseeing the core centre operations including the development of leaders, compliance, reporting and maximising resources
Developing and monitoring all key performance indicators
Ensuring the quality of data and client interactions
Taking responsibility for all recruitment and overseeing training initiatives to ensure a highly skilled team
Leading a culture of support and achievement
Overseeing multiple projects and campaigns to ensure service levels and targets are achieved
Working closely with Executive Management and clients to ensure continuous improvement
Being the internal expert in Centre operations (people, process, technology and environment)
When will you do it:
The Call Centre operates 7 days per week. The Centre Manager will generally work Monday to Friday between 10am and 6pm to ensure connection to their direct reports in the leadership team.
What you will bring to the role:
Previous management experience in a service orientated outbound environment
The ability to coach and develop frontline leaders and supervisors
Experience in overseeing staff rosters and developing forecasts for upcoming projects including the ability to provide advice to stakeholders on resource management issues
Exceptional relationship management and presentation skills
A strong commitment to workplace health and safety, systems integrity and data protection
The ability to lead and influence change and continuous improvement
A commitment to understanding industry best practice and applying this to your teams
What is on offer:
The opportunity to work with a leader in their field
An attractive salary negotiable based on experience
A great team environment
Fantastic variety with a range of projects and tasks outside of traditional Call Centre leadership roles.
A genuine opportunity to develop your management career in Centre operations and impact real operational change
An organisation that is committed to staff development at all levels
How to apply:
Click the apply link and attach an up to date resume.
You must be a permanent resident, Australian citizen or have unlimited ongoing working rights to apply.
Successful applicants will be required to complete an Australian Federal Police Check.
For more opportunities visit www.tacticall.com.au , like us on Facebook or follow us on LinkedIn.