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Assessment Officer - Resolution Services

Assessment Officer - Resolution Services

Contract type: Temporary
Location: West End
Specialisation: Temporary
Date: 2020-10-09
Salary: $47.69 / hr plus super
Reference: JO-2009-4287-2
Contact name: Mark Gallen
Contact email:

Job description

  • State Government Statutory Authority
  • West End Location – immediate Start
  • $47.69 p/hour + super
Our client, is a State Government Statutory Authority that regulates the building and construction industry. They do so by providing information, advice and regulation to ensure the maintenance of proper building standards and remedies for defective building work. 

We are looking for an experienced Assessment Officer for the Resolution Services Business Unit. This temporary full time role will see you working in a fantastic team culture, undertaking interesting and diverse work. 

The role involves:

  • Ensuring that the performance and effectiveness of the Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in monitoring, reviewing, and reporting on the insurance scheme’s performance
  • Contribute as required to the development and delivery of the Resolution Services operational plan
  • Investigate and assess complaint about defective building work and insurance claims in accordance with relevant legislation, insurance policy conditions, guidelines, and procedures to accurately determine claim entitlements and approve related claim payments to delegated level
  • Provide advice and opinions to the Senior Assessment Officers and Principal Resolution Officers and Senior Lead’s in regard to Dispute Resolution and Queensland Home Warranty Scheme
  • Representation of client’s position in relation to reviews of decisions before the QCAT
  • Undertake other general duties that contribute toward the ongoing improvement of Resolution Services and foster a cohesive team environment
The successful candidate will :

  • Demonstrate a sound knowledge of the building and construction and insurance industries
  • Apply legislation, policies and procedures in the context of complaint about defective building work and claims under the Queensland Home Warranty Scheme
  • Demonstrate sound investigative, analytical problem solving and decision making skills, including prioritising, planning and organising an on-going caseload
  • Demonstrate sound skills in communicating, consulting, liaising and maintaining effective relationships with stakeholders, managers, staff and customers, including identifying customer needs, and providing customers with relevant information and quality customer service
  • Be a personable and professional 
You will be rewarded with a great hourly rate and flexible full time working hours between 7.00am - 5.00 pm Monday – Friday.

Apply now to be considered for this temporary full time opportunity commencing asap and contracted until February 2021.

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