Job description
- Brisbane CBD Location
- $50.37 per hour + super
- Full-Time Temporary Assignment with potential for extension
Our client, a State Government department, is seeking skilled and customer-focused Service Officers to join their debt recovery team. This is a fast-paced contact centre environment where you will engage with taxpayers seeking to understand and resolve their overdue debt.
This front-line service role will see you handling a mix of inbound and outbound calls, working within a structured environment where accuracy, resilience, and professionalism are key. You will be at the forefront of supporting customers through often sensitive conversations, providing clear information and practical solutions.
Primarily, you will:
Answer calls from taxpayers seeking to understand their overdue debt
Discuss payment options with taxpayers in a clear and supportive manner
Process payment arrangements
Respond to email enquiries from taxpayers
What's on offer:
Competitive hourly rate of $50.37/hr + super
Full-time hours, Monday to Friday, rostered between 8am-5pm (shifts typically 8am-4pm or 9am-5pm with one flexible day)
Modern new offices in Brisbane CBD
Supportive leadership and a collaborative team culture
The chance to contribute to meaningful work in a State Government department
What you will bring:
Excellent verbal and written communication skills, including appropriate questioning techniques and the ability to clearly explain information
Strong soft skills with a calm, professional approach to sensitive conversations
Proven experience in debt collection, government call centres, or working with legislation (highly regarded)
Effective call steering skills to guide conversations and achieve positive outcomes
High attention to detail with strong problem-solving and decision-making skills
Ability to efficiently navigate multiple computer systems to input, manage, and analyse information
Previous experience working in a high-volume contact centre environment
Ability to acquire knowledge quickly and adapt in a changing environment
Customer-focused approach with a strong results orientation
Resilience, adaptability, and a collaborative team mindset
Commitment to the full assignment
Additional Requirements:
Successful applicants must be willing to undergo a federal police check
How to apply:
Apply by clicking the "Apply" link and attach your up-to-date resume. A cover letter is not required, but please ensure your resume clearly demonstrates the skills and experience outlined above.
Applications will not be accepted via email at this stage.
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