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AO3 Customer Support Officer

AO3 Customer Support Officer

Contract type: Temporary
Location: Brisbane
Specialisation: Temporary
Date: 2024-06-23
Salary: $46.84 per hour
Reference: JO-2406-5396
Contact name: Sharon Harris
Contact email:

Job description

  • State Government Department
  • Great CBD Location
  • Inbound Service in IT Support and related matters
Our client is a State Government Department that provides internal support to multiple Government Agencies and Departments on a range of matters including first level service focused IT support and related matters, with a focus on also offering a great customer experience. 

What is on offer:

  • An initial 3 month temporary role commencing July 2024 (after pre-screening checks) with strong possibility of extension.
  • An attractive hourly rate of $46.84 / hr plus super
  • Shift hours between 8am and 5pm Monday to Friday
  • An amazing CBD location close to all public transport
  • Initial induction training and ongoing support
  • A great team environment with regular feedback and coaching

The role involves:

  • Providing exceptional customer service to both internal and external customers
  • Navigating multiple systems and platforms
  • Answer inbound calls relating to solving problems, provide information and to action work requests and complaints  
  • You will ask questions, log details, provide resolutions and or escalate requests
  • Complaint Handling
  • Managing inbound calls in relation to system support matters from internal staff

The successful candidate will have:

  • Proven customer service experience in a high volume phone and email environment
  • Previous exposure or a keen interest in IT Help Desk Support is desirable but not essential
  • Ability to learn and navigate multiple systems
  • Great communication skills, both verbal and written
  • Exceptional interpersonal skills and be a great team player
  • Patience and resilience with a genuine desire to support customer
  • Fast and accurate typing and data entry skills
  • Ability to adapt to change
  • Complaint handling skills
  • Experience working to KPI’s

You have the opportunity to join the Queensland public sector; a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected Government. On offer is a dynamic work environment that is values-driven and provides opportunities for growth and progression. Appointments in the public service are based on merit.

Our client values and actively supports diversity and inclusion. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply and identify in their application.

How to apply

Click Apply and attach an up to date resume. Act now, these roles will commence ASAP.

Applicants will be required to undertake pre-screening assessments including a Federal Police Check


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