Job description
State Government Statutory Authority - West End Location
$49.40/hr + Super - Monday to Friday, 8:00am to 5:00pm (36.25 hrs per week)
Contract roles commencing 29 September 2025 - Potential for extension
Our client, a State Government statutory authority, is seeking multiple Customer Service Officers (CSOs) to join their Contact Centre. These roles are ideal for professionals who enjoy helping customers while confidently applying government legislation, policies, and procedures in a fast-paced environment.
The Role:
As a CSO, you will be the first point of contact for customer enquiries via phone and email. You'll interpret and apply relevant legislation, policies, and procedures to ensure customers receive accurate advice and support.
Key Duties:
- Provide accurate and consistent information in line with legislation, policies, and products
- Respond to enquiries regarding applications, payments, and account matters
- Handle complaints professionally and empathetically
- Navigate multiple systems to access and update customer information
- Undertake administration tasks, including responding to emails
- Provide occasional front counter support later in the role - training provided
What You Will Bring:
- Proven customer service and/or contact centre experience
- Ability to interpret and apply legislation to diverse customer scenarios
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication abilities
- Complaint handling experience and ability to work to KPIs
- Confidence using multiple systems;
- Full-time availability, Monday to Friday (36.25 hrs per week)
What Is On Offer:
- Competitive hourly rate of $49.40/hr + super
- Contract with opportunity for extension
- Supportive and collaborative team culture
- High-volume, diverse, and rewarding customer service work, with exposure to government legislation and compliance
Final interviews are scheduled for the week commencing Monday, 25 August 2025, so please apply as soon as possible to be considered. Please note that we are unable to engage candidates on a visa for these roles. Successful applicants will be required to undergo a criminal history check.
Roles Commencing 29 September 2025 - Apply now to be considered!
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