Job description
- Brisbane CBD - Office based
- Customer Service role with attractive $49.40 per hour + Super
- 6-Month Temp Opportunity - Queensland Public Sector
Our client is working under Queensland Government, providing a trusted and valued service to the community. This is a fantastic opportunity to join the public sector in a face-to-face customer service contributing to better outcomes for Queenslanders.
The Role:
This position will deliver quality customer service face-to-face at the Queensland Government Service Centre Brisbane, while also supporting enquiries through multiple channels and assisting with administrative tasks. You will provide a professional, courteous, and efficient service to all customers, supporting a wide range of government services.
Key responsibilities include:
- Receive, respond to, and action requests from Smart Service stakeholders and customers through multiple channels
- Undertake administrative activities including correspondence, transactions, cash handling, requests, referrals, and processing tasks
- Deliver quality customer service in accordance with documented procedures and standards
- Participate in internal initiatives and working groups to support continuous improvement and operational efficiency
- Assist with overflow work during training periods
- Respond professionally, consistently, and courteously to all customers and stakeholders
- Support change initiatives and foster a positive culture of growth and development within the team
What You Will Bring:
- Strong administration and customer service skills, with a genuine passion for helping others
- Ability to work effectively in a fast-paced, multi-channel environment
- Strong interpersonal and communication skills, able to liaise confidently at all levels
- Adaptability and willingness to assist with a variety of tasks as required
- High attention to detail and accuracy in all administrative and service tasks
- Must be an Australian Citizen or Permanent Resident
What's on Offer:
- Exciting 6-month temporary contract with an October start
- $49.40 per hour + super
- Experience working in the Queensland public sector
- Supportive and friendly environment with opportunities to develop skills and knowledge
- Monday to Friday, 8:30am - 4:30pm, with no weekend or shift work
To view more opportunities and stay updated, visit www.tacticall.com.au, like us on Facebook, and follow us on LinkedIn.
No applications will be accepted via email. Must be an Australian Citizen or Permanent resident to apply.
