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Inbound Call Centre Consultants - Enrolments

Inbound Call Centre Consultants - Enrolments

Contract type: Temporary
Specialisation: Temporary
Date: 2020-11-27
Salary: $30 - $40 per hour, Benefits: $36.50/hr + Super
Reference: JO-2011-4333-2
Contact name: Kris Dowling
Contact email: krisd@tacticall.com.au

Job description

  • Full Time Temp - Acacia Ridge
  • Vocational Education
  • Inbound Service
Our client, a vocational education leader is seeking customer service professionals to work in their Trade Specialist sector. As a Client Service Officer you will be a key member of the Client Services Team providing excellent client service and support to both internal and external clients through a variety of communication channels. This position reports to one of the Client Services Coordinators and is located on the Southside of Brisbane at Acacia Ridge.


Key Responsibilities:
  • Providing high level customer service
  • Handle complex customer enquiries and conflict resolution
  • Assisting over a range communication channels - predominantly call centre but email and web chat 
  • Accurately and promptly process enrolments, enquiries and payments 
  • Ad hoc administration duties 
  • identify and convert potential clients via inbound calls 

Sucessful Candidates will have:
  • Previous high volume customer service experience
  • Contact Centre experience is a distinct advantage
  • High Level communication skills
  • Ability to navigate multiple systems
  • Ability to learn large amounts of information quickly. 
These positions are temporary casual opportunities available to commence from 7 December, although some roles may start earlier. After an initial engagement through until 18 December it is likely roles will continue on from 4 January 2021 (after a shut down for Christmas) until February based on business needs and performance. This position is remunerated at $36.50/hr + Super working approximately 36.25 - 38hrs per week.

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and following us on Linkedin

Consultant

Kris Degraaf

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