Job description
Get ready to experience the world of DHL Express! Since 1969 we have been connecting people and businesses across the globe, and now we're inviting you to join our award-winning contact centre.
Are you ready to deliver exceptional results and take your career to new HEIGHTS!
HOW DO WE RECOGNISE YOU?
- $66,887.60 per annum ($33.78/hr) + super (paid weekly) + incentives (paid monthly)
- Incentives - Earn up to 13.5% of your base salary as an annual KPI bonus
- 6 weeks paid training with a mix of classroom learning and live call experience
- $200 yearly health and well-being allowance
- $500 yearly international travel allowance
- Newly released Fitness Passport memberships
- Long service awards, recognition events and monetary prizes
- 12 weeks paid parental leave (continuation of superannuation payments)
- CBD fringe location, close to public transport
- Inclusive culture with employee-led diversity groups
- EAP (Employee Assistance Program) for you and your immediate family
WHAT WILL YOU BE DOING?
- Taking and actioning inbound calls, customer bookings, tracking and tracing enquiries
- Navigating multiple screens and systems to resolve enquiries efficiently
- Providing excellent customer service to all callers
- Offering additional services to support the customer and enhance their experience
- We have 10 x full-time permanent opportunities, our call centre operates from 6:00am to 8:00pm, from Monday to Friday and Saturday shifts rotated 8:00-16:00 every 3-5 weeks.
WHAT CAN YOU BRING?
- Customer Service experience
- Calm under pressure, always professional
- Detail focused problem solver
- Comfortable with tech
- Reliable and accountable
Don't miss this opportunity to join this DHL Regional Hub Office on a permanent basis. Apply today!
CONNECTING PEOPLE. IMPROVING LIVES.
To find out more about DHL's Global footprint, please click the link: DHL Partnerships Video
