Client Service Officers

• Full Time Temp - Acacia Ridge
• Vocational Education
• Inbound Service - Start 4 January

Our client, a vocational education leader is seeking customer service professionals to work in their Trade Specialist sector. As a Client Service Officer you will be a key member of the Client Services Team providing excellent client service and support to both internal and external clients through a variety of communication channels. These positions are located on the Southside of Brisbane.


Key Responsibilities:

• Providing high level customer service via phone, live chat and face to face
• Handle complex customer enquiries and conflict resolution
• Assisting over a range communication channels - predominantly call centre but email and web chat 
• Accurately and promptly process enrolments, enquiries and payments 
• Ad hoc administration duties 
• identify and convert potential clients via inbound calls 

Successful Candidates will have:

• Previous high volume customer service experience
• Contact Centre experience is a distinct advantage
• High Level communication skills
• Ability to navigate multiple systems
• Ability to learn large amounts of information quickly. 

These positions are temporary casual opportunities available to commence ASAP for training. The roles are initially temporary which could run through to end of February 2022 with strong likelihood of extension based on business needs and performance. 

This position is remunerated at $37.41/hr + super working approximately 36.25 - 38hrs per week.

Please be aware that a pre-employment criminal history check and medical checks may be undertaken.

To apply click the link and attach an up to date resume. Applications will only be accepted via this channel and not via email at this time.

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