Job description
- Multiple positions, Flexible Hours Required
- Zillmere - North Brisbane, Parking Onsite Available
- State Government Business Unit
Our highly regarded State Government client contact centre is coming towards its peak season. As a result we are looking for a team of inbound service professionals to join their award winning Contact Centre.
About the role:
- Managing high volume inbound calls
- Providing up to date information and making phone bookings (pure service)
- Working in a fantastic team environment in an impressive modern workplace
- Shift work across a 24/7 roster (provided in advance with great penalty rates)
- Supporting the community with a vital support.
- Working in a structured and scripted environment
- Working with multiple computer systems
What is in it for you?
- An hourly rate of $53.55/hr + superannuation and attractive penalty rates where applicable.
- An amazing employer to have on your resume
- A fantastic environment based in a safe work environment at Zillmere in Brisbane's north with plenty of onsite parking and close to public transport
- A team environment offering real support and encouragement along with a bit of fun
- Lots of on the job support and induction training
- Long term temporary assignment for up to 6 months period based on business needs and performance.
- Rotating rosters provided in advance
What you bring to the role
- Exceptional communication and interpersonal skills?
- High levels of self motivation and commitment to your performance
- Excellent reliability and the flexibility to work shift work
- An amazing customer focus and experience in a high volume environment (Contact Centre a distinct advantage)?
- A strong focus on working in a team
- High levels of resilience and goal orientation
- The ability to remain calm under pressure and deal with a diverse customer base
- Highly developed system and problem solving skills
Important information
- Induction training will be full-time hours 8.30am - 4.30pm Mon-Fri for two weeks commencing 19 October at Zillmere.
- All shifts after training will be at Zillmere.
- You will be guaranteed a minimum of 20hrs per week after training.
- When required during peak season you will need to be available for additional hours anywhere in a 24/7 roster as is required by the demand at the time.
- A criminal history check will be undertaken on shortlisted applicants.
Whilst the position commences 19/10/26 all recruitment activity will be completed this week. Do not wait. Act now for this amazing opportunity to have the leading state government department on your resume,
For more positions visit www.tacticall.com..au or follow us on Facebook or LinkedIn.
