Tacticall

Customer Support Consultants

Brisbane

Level 10, Pipe Networks House, 127 Creek St. Brisbane Qld 4000

07 3831 6333
http://www.tacticall.com.au

  • Southern City Fringe
  • Help Desk role with strong service focus
  • $22.56/hr + super

Our corporate client has a proud history of positively changing people's lives and contributing to the community.

The past 2 years has seen significant growth in the customer base and service offering. As they continue to grow and develop with several exciting projects about to launch we now require several passionate service professionals to support the team.

This role will see you managing inbound calls from customers who play an integral part in the delivery of services on behalf of our client to the public. You will provide first level support on a range of unique technical matters to these clients ensuring an exceptional service experience with every interaction.

To be successful in the role you will have:

  • Strong verbal communication skills
  • High level problem solving and trouble shooting skills
  • A commitment to quality service delivery
  • Excellent team skills
  • High levels of patience, resilience and self-motivation
  • Strong PC skills
  • Mandarin language skills would also be beneficial but not essential

The role offers:

  • Full Time Temporary work for 2 months with a view to extend based on business needs and individual performance
  • A great hourly rate plus super
  • A friendly and supportive team
  • The opportunity to work with an iconic brand
  • Rotating rosters Monday to Friday between 8am and 6pm with your flexibility to work occasional Saturday shifts
  • Initial system and process training
  • A stimulating environment where you really get to trouble shoot technical issues and provide genuine support and assistance to customers


These positions commence on Monday 27 February so do not wait - act now.

Profession: Call Centre & Customer Service, Sector: Private, Role: Call Centre Operator, Work Type: Full Time

20 February 2012

Only People with the right to work in Australia / New Zealand may apply for this position.

Call Centre, Customer Service, Help Desk, Mandarin

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