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RECRUITMENT AUDIT When
was the last time anyone stood back and conducted a detailed review of your
recruitment process? There
are many aspects of your operation that define the success of the Contact Centre
and ultimately the success of your organisation. Your people are one of your
most valuable assets and, as most organisations have experienced, can also be
one of the more costly if you don’t get it right. You
can have the best training, great coaches and leaders to develop and nurture
your staff and a fantastic working environment, but all of this can be wasted
with poor recruitment and selection strategies. Recruitment
is our core business; we do it all day, every day. As
experts in this field TactiCall accesses leading edge methods to ensure we offer
our clients the most valid and reliable selection processes available in line
with best practice standards. TactiCall’s
Recruitment Process Audit offers you over 30 years experience in Contact Centre
recruitment while allowing you to retain the process in house. By
capitalising on our expertise you can enhance your existing processes, improve
your selection and ultimately reduce your turnover, saving you both time and
money. Reviewing
part of your process or the whole recruitment lifecycle from position
description analysis and advertising strategies to reference checking and exit
interview, this service will also assist you in developing reliable strategies
in recruiting for Multi Channel service delivery including email support and web
chat. This
comprehensive service includes:
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